
From time to time residents in social housing will let me know they've raised complaints with their association but it has not been remedied. This could be for damp or mould, broken fixtures or problems with water and electricity.
If the housing association is not responding in a timely manner you can now escalate your concerns directly to the Ombudsman without waiting for the complaint to be closed by the housing association. This should speed up the process and get an independent view on the issue.
The Ombudsman will still want to see that residents have reported the issue to their landlord, but this change is great news for those who have been waiting many months for important repairs to their home, with no updates or fixes from their housing association.
Visit the Housing Ombudsman's website for further information: